Why Our Pilot Program Isn't Free (and What It Includes)

Almost every piece of software you have ever evaluated offered you a free trial. Ours does not. Instead we run a Pilot Program: a flat, one-time fee, in exchange for real setup, real training, and a genuine window to use the platform for actual work before you commit to anything longer.

That is a deliberate choice rather than something we have not got round to, so it is worth explaining honestly, including the parts that are a worse deal for you than a free trial would be.

What a Free Trial Actually Costs

A free trial is not free for either side. It costs us real time whatever happens next: somebody still configures the instance, answers the setup questions and runs the training, whether or not that company ever pays us anything.

It costs you something less obvious. When nothing is at stake, a trial rarely gets used seriously. People sign up, poke around once, intend to come back properly next week, and never do. That is not a character flaw, it is what happens to any task with no commitment attached to it and a full inbox competing for the same hour. The result is that most abandoned trials tell you nothing about whether the product was right, because the product was never really tried.

So a free trial that goes unused is not evidence of anything. It is mostly evidence that free things get clicked on.

What the Fee Buys, Specifically

The fee is not a deposit and it is not a discounted first month. It pays for the same work as our published Quickstart onboarding package: one application configured to standard patterns, help importing your existing data, one workflow built, and two training sessions with your actual team. Same scope, same standard, delivered on a pilot timeline instead of as a standalone engagement.

The fee is banded by how many agents you need, and both bands are published on the Pilot page: 2,500 dollars up to ten agents, 4,500 dollars from eleven to twenty-five. Past twenty-five agents the work involved stops resembling a pilot, so that becomes a standard agreement rather than a band we would pretend to fix a price for.

The lower band is deliberately the same 2,500 dollars as Quickstart itself, because it is the same service. That is the anchor: the number reflects work we already sell at a published price, rather than a figure invented to make a trial feel serious.

Once setup is done you get a genuine evaluation window on your real work, not a sandbox that flatters the product by avoiding how your team actually operates.

What the Fee Does Not Include

Here is the part that surprises people, so we will be direct. The Pilot fee is not credited toward a future subscription. If you continue on a standard plan afterwards you pay our regular published pricing from day one, exactly like a customer who signed up cold, with no leftover discount.

That is on purpose. Baking a credit in would mean one of two things: quietly discounting published pricing for pilot customers, which would undercut the whole reason we publish it, or hiding a markup somewhere else to fund the credit. We would rather charge honestly for real work than run either of those.

Is This Riskier for You?

Yes, in one specific way, and it would be dishonest to pretend otherwise. You are putting real money down before you have used the product. That is a larger ask than clicking a trial button.

What you get back is the thing a free trial almost never provides: hands-on setup from people who are motivated to make it work on your data, rather than an empty instance and a documentation link. Most trials that fizzle out do not fail because the product was wrong. They fail because nobody was ever properly onboarded and the week got away from them. Paying for real onboarding addresses the actual reason, rather than the one everybody assumes.

If It Turns Out Not to Fit

This matters as much as the other outcome. If the Pilot ends and it is genuinely not right, we help you export your data in a usable format and we part ways without a retention pitch. The fee covered setup and evaluation work that was actually delivered, so nothing is owed in either direction. We would like to hear what did not work, because that is genuinely useful to us, but there is no obligation attached to telling us.

Who Should Actually Do This

The Pilot suits a team seriously evaluating a switch that wants real setup and a real trial period without signing an annual agreement on faith. If you are still browsing, this is not the right entry point yet, and that is fine. The pricing is public and will still be there when you are ready.

If you are past browsing, the Pilot page has the bands, what is included and how to reserve a spot. As with everything else here, you will know the number before you have to speak to anyone.