For IT & Operations Teams
Enterprise-grade ITSM, without the enterprise procurement.
Incidents, problems, changes, requests, SLAs, assets, and a self-service portal, the full service management core, configured to your process without a consulting engagement. And every price is published before you talk to anyone.
The product
Your queue will look like this
A live Pendravo workspace, not a mockup: numbered incidents with status, priority, impact, and urgency, and every other application one click away in the menu on the left.
The ITSM core
Every practice, one platform
Everything below ships today, no roadmap asterisks, and it all runs on the same tables, the same permissions, and the same automation engine.
Incident, Problem & Change
Track every incident, problem, and change from open to resolved, with full audit history so nothing gets lost in a side conversation and every change has a record of who approved it.
Request Management
Service requests handled end to end, kept separate from break-fix incidents so nothing lands in the wrong queue and your incident metrics stay honest.
SLA Management
Set the response and resolution promises you make to the business, and get warned before one is about to be missed, not in next month's report.
Asset Management & CMDB
A living record of every laptop, license, and server the company owns, plus a CMDB that maps configuration items and their relationships so you can see what an outage actually touches.
Knowledge Base
Write the answer down once, and people can find it without opening a ticket. Articles live under the same permissions as everything else.
Service Portal
A branded front door where employees ask for help without learning the system behind it. Requesters are free and unlimited, only your agents need a seat.
Service Catalog
Turn common requests, a new laptop, a new hire's accounts, into a menu of items with the right approvals already built in.
Workflow Automation
Deterministic rules, when this happens, do that, that route, assign, and escalate so the routine parts of the queue run without anyone having to remember them.
The details
Built for how IT actually runs
The unglamorous parts, numbering, routing, audit trails, environments, are where service management tools earn trust or lose it.
Auto-numbered records — INC, CHG, PRB — with full audit history on every one
Assignment groups and routing rules that put work in the right queue automatically
SLA warnings before a promise is missed, not after
Access control down to individual tables and fields, your admin owns it, your auditor likes it
Dev / QA / prod environments with controlled promotion between them
Forms, fields, and workflows you configure yourself, no release trains, no consultants
Switching
Wherever you're coming from
Most teams arrive from one of two directions, and Pendravo is built to sit exactly between them.
Outgrowing a basic help desk?
You've hit the ceiling: no change management, no SLA targets, no CMDB, and every process beyond ticketing lives in a spreadsheet next to the tool. Pendravo adds the practices you're missing, incident, problem, change, assets, on one platform, without starting your history over. Your existing records come with you; importing them is part of the Pilot.
Paying enterprise prices for the piece you use?
The license was only the beginning, then came the implementation partner, the per-change consulting bill, and a platform your team touches ten percent of. Pendravo publishes its prices, includes configuration in Enterprise onboarding, and is built so your own admins, not a partner, make changes. What you see on the pricing page is what you pay.
Your data is yours, written into the customer agreement, not a marketing line
Exportable for 30 days if you ever leave
Never used for marketing without your separate written permission